Customer loyalty is important! Today, many organizations have separate departments dedicated to brand and customer loyalty. Why? Customer retention is more profitable than customer acquisition. A study by Harvard Business School revealed that new customers cost 20-40% more to gain than old customers are to retain According to a survey conducted by Gartner 80% of […]
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4 Employee Engaging Factors to Retain Top Performers in a Company
Employee Retention! While hiring the right talent in the organization helps it to grow, retaining the same talent helps a company to attain its goals. As millennial have become a major part of the workforce, employee retention has become paramount for most of the organization. According to a survey report published in Forbes, “60% of […]